RETURNS & EXCHANGES

For Products Purchased Through KitchenAid.com:

We do our best to make KitchenAid.com returns easy and convenient. You may return items purchased on KitchenAid.com within 30 days of purchase for a full refund or replacement. Simply fill out the return section of your order’s packaging slip, send the item back to us in a new and unused condition, and you’ll receive your credit within 7-10 business days.

*Shipping charges are non-refundable. Send your package via a traceable method (FedEx or UPS). We are not responsible if there is no proof the product was delivered to us.

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STEP 1

Fill out the return section of your order’s packaging slip.

Can't find it?

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Product Returns Form

Please complete and include the return form for all refunds and exchanges. You will need the product item number and your reason for return.

Download

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STEP 2

Send the item back to us in new condition, along with your Product Returns Form to the below address:

SHIPPING ADDRESS

        KitchenAid
        Attn: Returns/Internet Orders     
        1701 KitchenAid Way
        Dock 10
        Greenville, OH 45331
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STEP 3

Once we validate the returned items have arrived, you will receive a confirmation email and your return will be processed.

* Accounts will be credited within 7-10 business days

FOR PRODUCTS NOT PURCHASED ON KITCHENAID.COM:

We are only able to process returns and exchanges for products purchased on KitchenAid.com. For all products purchased in a retail location or through a trade partner website, please refer to that seller's returns policy. If you have additional questions, please contact Customer Service at 1 (800) 541-6390 for Countertop Appliances, Kitchenware & Kitchen Tools or 1 (800) 422-1230 for Major Appliances and Microwaves.