HOW RETURNS WORK


Our team is happy to help with returns for products you purchased through KitchenAid.ca.


Simply call 1 (800) 807-6777 for countertop appliances and accessories , kitchenware, EveryDrop® water filters, Affresh® cleaning products or major appliance accessories . Have your order number or product serial number handy and we can help you through the process.


Note: We only accept returns for products purchased directly from KitchenAid.ca. If you purchased a product at another retailer, please contact that retailer regarding your return. For returns or exchanges on KitchenAid® tools (e.g. spatulas, ladles, peelers, measuring cups, etc.) , please contact the retailer directly or the licensor of these products a 1-866-831-6230 ext 3221

RETURNS FOR COUNTERTOP APPLIANCES & ACCESSORIES, KITCHENWARE


30 DAY RETURNS AND EXCHANGES FOR KITCHENAID® COUNTERTOP APPLIANCES & ACCESSORIES, KITCHENWARE


Within 30 Calendar Days


You may return items purchased on KitchenAid.ca within 30 days of delivery date for a full refund of your product purchase price* or a replacement product. Return shipping is free for only Canadian orders on KitchenAid.ca


Please call customer care at 1 (800) 807-6777 to start the return process and obtain a prepaid shipping label to send the item back to us in new condition.


In Canada, it can take up to 7-10 business days for the returned item to arrive at our processing facility. Please allow us this time to receive and process your request. Once we have processed your return a refund will be issued to the credit card account from which the item was purchased. Please allow one billing cycle for your refund to appear on your credit card account. Due to the impact of COVID-19, there may be a delay in the processing of your return.


After 30 Calendar Days


If the 30-day return window has passed, and your product is still under warranty, call us for warranty service. Fees may apply.


Not happy for any reason? Call us at 1 (800) 807-6777 so we better understand how to help your situation.


*Original Shipping charges are non-refundable. Send your package with a courier that provides tracking e.g. Purolator, Canada Post, UPS, Fed Ex. We are not responsible if there is no proof of delivery.

STEP 1


Call customer care at 1 (800) 807-6777 to start the return process


You will receive:
a) Return Shipping Label (free of charge)
b) Product Return Form - Please complete and include the return form for all refunds and exchanges. You will need the product item number and your reason for return.


Download

STEP 2


Send the item back in new condition using the return shipping label we send you, along with your Product Return Form to the below address:
 


SHIPPING ADDRESS


Attn: Returns KitchenAid
Whirlpool Canada
8574 Boston Church Rd,
Milton, ON L9T 2X9, Canada

STEP 3


Once we validate the returned items have arrived and processed, your credit card account will be refunded within one billing cycle.

RETURNS FOR WATER FILTERS, CLEANING PRODUCTS & MAJOR APPLIANCE ACCESSORIES


5 Day Return for Water Filters, Cleaning Products and Major Appliance Accessories Simple & Hassle Free


Not happy with your new EveryDrop® water filter, Affresh® cleaning product or major appliance accessory? No matter the reason, it's no problem. Request your return or exchange within 5 business days from the date of delivery for a product refund.


WATER FILTERS, CLEANING PRODUCTS & MAJOR APPLIANCE ACCESSORIES WITHIN 30 CALENDAR DAYS


For damaged products within 30 calendar days after the date of delivery.


For damaged products, you can request a return or exchange within 30 calendar days by calling us at 1 (800) 807-6777. Please call us to discuss the nature of the damage and confirm that you qualify for the product refund or exchange.

For some products, we may require the return of product and may be able to help arrange return shipping. Most often, we will ask you to ship the product back using a method that provides a tracking number.


For undamaged returns or exchanges within 30 calendar days after the date of delivery.


Products should not have not been opened and must still in the original packaging.


For all returns or exchanges, Delivery, shipping and service fees will not be refunded.
- For an exchange, depending on the new item’s price difference, you’ll receive a credit or charge to the credit card used to purchase the original product.
- For a return, you will receive a product refund.

WHAT TO EXPECT


For Water Filters & Cleaning Products:
Please allow approximately 5 business days to process your refund, less any return fees or adjustments. Refunds will be issued to the card used for your purchase. If you have not received your refund after one week, please contact us at 1 (800) 807-6777 1 (800) 807-6777.



For Major Appliance Parts & Accessories:
Once your product has been received by us, please allow approximately two weeks to process your refund, less any return fees or adjustments. Refunds will be issued to the card used for your purchase. If you have not received your refund after two weeks, please contact us at 1 (800) 807-6777.



We have the right to refuse refunds or exchanges that do not comply with our Returns Policy.

CANCELLATIONS


You can cancel an order as long as we have not started the shipping or delivery process.
To cancel an order, please call us at 1 (800) 807-6777.


With your order number handy. We will refund your product purchase price as well as delivery, shipping, and service fees. If canceling an item within an order means your order is no longer eligible for a discount or promotion, we will recalculate your total purchase price and apply applicable charges to your selected payment method.


If we have started the shipping or delivery process, you will need to initiate a return by following our return policy.


QUESTIONS?


Contact us for support to find the answers you're looking for.


Call 1 (800) 807-6777 for a return, refund or exchange.
Please have your the email address used when placing the order or the order number itself handy.


Hours of operation:
Monday - Tuesday - 8AM - 8PM EST
Wednesday - Friday - 9AM - 7PM EST


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