Returns and refunds

RETURNS FOR COUNTERTOP APPLIANCES & ACCESSORIES, KITCHENWARE

30 DAY RETURNS AND EXCHANGES FOR KITCHENAID COUNTERTOP APPLIANCES & ACCESSORIES, KITCHENWARE

You may return items purchased on KitchenAid.ca within 30 days of delivery date for a full refund of your product purchase price* or a replacement product. Return shipping is free for only Canadian orders on KitchenAid.ca

Please call customer care at 1 (800) 807-6777 to start the return process and obtain a prepaid shipping label to send the item back to us in new condition.

In Canada, it can take up to 7-10 business days for the returned item to arrive at our processing facility. Please allow us this time to receive and process your request. Once we have processed your return a refund will be issued to the credit card account from which the item was purchased. Please allow one billing cycle for your refund to appear on your credit card account. Due to the impact of COVID-19, there may be a delay in the processing of your return.

After 30 Calendar Days

If the 30-day return window has passed, and your product is still under warranty, call us for warranty service. Fees may apply.

Not happy for any reason? Call us at 1 (800) 807-6777 so we better understand how to help your situation.

*Original Shipping charges are non-refundable. Send your package with a courier that provides tracking e.g. Purolator, Canada Post, UPS, Fed Ex. We are not responsible if there is no proof of delivery.

CANCELLATIONS

You can cancel an order as long as we have not started the shipping or delivery process. To cancel an order, you can call; for Major appliances and major appliance accessories: 1 (844) 907-0954 for Countertop appliances and consumables: 1 (800) 807-6777 With your order number handy. We will refund your product purchase price as well as delivery, shipping, and service fees. If cancelling an item within an order means your order is no longer eligible for a discount or promotion, we will recalculate your total purchase price and apply applicable charges to your selected payment method. OR you can sign-in to your KitchenAid account and self-serve your cancellation, if the cancellation window is still open. If we have started the shipping or delivery process, you will need to initiate a return by following our return policy. If you received a cancellation notification, here are some common reasons why your order was cancelled.

CREDIT CARD FAILURE:

The credit card failed to accept the charge when attempting to ship the item out. A charge to the customer card occurs when the item is being readied to ship out, not during online checkout. We recommend that you try to place a new order ensuring all the information provided is correct and accurate. To avoid any issues with your new order we recommend the following criteria be taken into consideration: Please place this order on Google Chrome on a laptop/PC Payment Method: Mastercard or VISA Payment Details: Information on the credit card must match the details of your account Other payment parameters: You must be the primary holder of the card. Please ensure the same name that is on the card is also on the account (Middle Initials/periods etc.) The billing and shipping address should also match. If you require delivery to a different address, please place your order online and reach out to our team in order to have the delivery address updated.

ONLINE SELF SERVE CANCELLATIONS:

Customers who have setup an online self-serve account on our branded site will have the ability to cancel their order prior to being processed. Note: for countertop appliances orders the self serve cancellation window can be as small as several mintues during peak periods.